In the context of its activities, “the operator of ‘Virtual Hall (Cybel’Art SA)’” is led to process personal data collected through its website (www.virtual-hall.com)

Your trust is important to us; that is why we take the protection of your personal data very seriously.

If you wish to know which personal data we collect and for what purpose we use them, please read this privacy policy.

1. Glossary

Account: personalized access to the Site, optional to create for the user;

General terms and conditions of sale: any contract or agreement, independent of this Privacy Policy, relating to the conditions of sale or provision of goods or services by the operator of “Virtual Hall”;

Personal data or Data: all information relating to an identified or identifiable person (Art. 3 let. a of the Federal Act on Data Protection; FADP; RS 235.1);

Sensitive personal data: the Personal Data referred to by Art. 3 let. c FADP, namely in particular Data about religious, philosophical, political, trade union or cultural opinions or activities, health or social assistance measures (Art. 3 let. c FADP);

Partners: the entities with which the operator of “Virtual Hall” has concluded a partnership in order to offer and/or promote goods and/or services;

Privacy policy or Policy: this statement of the operator of “Virtual Hall,” published on the Site;

Services: all functionalities and services provided through the Site (consultation of information, purchase of tickets online, registration to mailing lists or competitions, etc.);

Site: the website managed by Cybel’Art (<www.virtual-hall.com/>);

You: any person whose personal data, collected through the Site, are processed by the operator of “Virtual Hall.”

2. Purpose and scope of the Privacy Policy

This Privacy Policy aims to inform you of the conditions of the processing, by the operator of “Virtual Hall,” of personal data concerning you. This Policy also aims to inform you of your rights regarding the processing of this personal data and the methods of exercising these rights.

The Privacy Policy applies to the processing of personal data collected through your use of the Site.

The operator of “Virtual Hall” may suggest links to websites managed by third parties, particularly by publishing them on the Site. The operator of “Virtual Hall” has no control over websites managed by third parties and does not carry out any particular checks in this regard. Your attention is drawn to the fact that this Privacy Policy does not apply when you use third-party websites, and any liability of the operator of “Virtual Hall” for suggesting a link to a website managed by a third party is expressly excluded to the fullest extent permitted by law.

3. Acceptance and modification of the Privacy Policy

By transmitting personal data to us through the Site or by email, you agree to be bound by this Privacy Policy and authorize us to process your personal data in accordance with it.

The operator of “Virtual Hall” reserves the right to modify the Privacy Policy at its sole discretion and at any time. If applicable, the amended privacy policy will be published on the Site with an updated publication date. The operator of “Virtual Hall” advises you to regularly consult the Privacy Policy on the Site to be aware of the current version. In case of a modification substantially affecting your rights, your consent will be required. In case of disagreement, you must refrain from using the Site and the Services.

4. Data controller

The person legally responsible for the processing (or “file controller”; within the meaning of Art. 3 let. i FADP) is the one who decides the purpose and content of a file containing personal data.

The data controller is the operator of “Virtual Hall.”

Any question or request relating to the processing of your personal data, notably concerning the exercise of your rights, can be addressed to the operator of “Virtual Hall” at the following email address: info@vitual-hall.com

5. Data protection principles

The processing of your personal data by the operator of “Virtual Hall” is subject to the Federal Act on Data Protection of 19 June 1992 (RS 235.1; FADP).

The operator of “Virtual Hall” is aware of the trust you place in them by transmitting personal data concerning you. In order to protect your privacy, the operator of “Virtual Hall” only processes your personal data for the purposes mentioned in this Privacy Policy and implements technical and organizational measures aimed at ensuring the confidentiality and security of your personal data.

6. Categories of Data and purposes of processing

6.1 Identification and contact data

The operator of « Virtual Hall » may invite you to provide identification information, especially when you create an Account or fill out a form for other purposes (registration for an event, a mailing list, a contest, etc.). The identification information that the operator of « Virtual Hall » may invite you to provide is the following:

Email address*
Password*
Civility* (Madam/Mister)
Last name*
First name*
Date of birth
Correspondence language* (French, English, German)
Postal address*
Phone number*
Mobile phone number*
Copy of ID document

The terms accompanied by an asterisk must be provided in order to create an Account. Presenting an ID document at the entrance of a concert is only required to justify eligibility for a discounted rate (-28 years, AVS, Unemployed, AI).

The management interface of your Account allows you to consult, update or correct your personal data or delete your Account at any time. It is your responsibility to provide the operator of « Virtual Hall » with up-to-date and error-free information.

Identification data are processed in the context of the services provided to you by the operator of « Virtual Hall, » namely to:

process your orders and provide the agreed services (purchase or reservations of tickets, invoicing, issuance of personalized tickets, event management, after-sales service, complaints, etc.);
verify the conditions for granting discounts;
transfer a subscription from a deceased member to a relative;
comply with legal or regulatory obligations;
register you on concert waiting lists;
register you on mailing lists, with your consent;
send thank-you letters to donors;
issue tax receipts for donors;
contact you or send you information for any other reason the operator of « Virtual Hall » deems useful.

6.2 Mailing lists and personal interests

The operator of « Virtual Hall » may propose that you register on mailing lists. By registering on a mailing list, you authorize the operator of « Virtual Hall » to send you communications related to its activities and/or those of its partners. The operator of « Virtual Hall » may invite you to indicate your interests, particularly your musical interests, in order to send you communications aligned with them (piano, violin/strings, singing/opera, chamber music, grand symphonic repertoire, contemporary music, etc.).

The operator of « Virtual Hall » may process data relating to your personal interests for the following purposes:

send you informative and/or promotional communications related to the activities of the operator of « Virtual Hall » and its partners (in particular: event calendars, sale alerts, news, exclusives, etc.);
aggregate them for statistical purposes, notably to improve its offering.

You can unsubscribe at any time from a mailing list by clicking the link provided for that purpose in emails sent by the operator of « Virtual Hall » (« unsubscribe »).

If you have created an Account, you can also unsubscribe from the management interface.

Unsubscribing from one or more mailing lists has no impact on the emails that the operator of « Virtual Hall » may legitimately send you for other purposes, such as to allow you to reset your password or confirm an order or payment made on the Site.

Their network and our data are secured according to industry-standard practices, including HTTPS/TLS encryption for all website and mobile application transmissions, hardware and software firewalls protecting our servers, and physical data center security.

6.3 Data relating to the order of services

When you purchase or order, through the Site, concert tickets or other services offered through the Site, the operator of « Virtual Hall » may process, in particular, the following information:

type of tickets ordered (chosen seats and other preferences);
price of tickets and orders;
special requests (e.g., disability requiring a wheelchair, to plan seating accordingly);
other options related to the ordered seats;
useful information related to other services offered by the operator of « Virtual Hall. »

The operator of « Virtual Hall » processes data relating to your orders to provide you with the corresponding services, namely to:

process your orders and provide the agreed services (purchase or reservations of tickets, invoicing, issuance of personalized tickets, event management, after-sales service, complaints, etc.);
comply with legal or regulatory obligations;
contact you or send you information for any other reason the operator of « Virtual Hall » deems useful (cancellation or date change of a concert, for example).

6.4 Payment for services

When you order and pay for concert tickets or other services offered by the operator of « Virtual Hall » through the Site, you directly enter your payment Data with the payment service provider, which is responsible for collecting the payment on behalf of the operator of « Virtual Hall. »

In all cases, the operator of « Virtual Hall » does not hold or retain any Payment Data (such as, for example, credit card number).

6.5 Data related to the use of the Site

When you use the Site, the operator of « Virtual Hall » may collect the following personal Data:

your IP address;
the type of device you are using;
your operating system and its version;
the browser used;
the type of platform;
the date and time of Account logins;
the login location of the Account;
the success or failure of Account login.

These Data are processed by the operator of « Virtual Hall » for the following purposes:

continue to improve the Site and Services, notably based on how they are used by users;
ensure the security of the Site;
detect possible fraud or malicious acts;
improve the technical operation of the Site.

6.6 Cookies and advertising processes

When you use the Site, and depending on the selected settings, certain information stored as temporary cookies (which expire when you close your browser) or permanent cookies (which remain on your hard drive after logout) may be collected by the operator of « Virtual Hall » and/or by third parties. This may include your IP address, type of browser used, incoming and outgoing pages, type of operating system used, dates and times of Site visits, etc.

When you browse the Site for the first time, a banner at the bottom of the page informs you of the purposes of cookies and allows you to configure them. Furthermore, you can change the cookie settings at any time by clicking on the « Manage your cookies » link. You may accept or refuse all cookies, or make a custom choice based on your personal preferences, noting that refusal of certain cookies may technically deprive you of some features offered by the Site.

Some cookies transmit Data to the operator of « Virtual Hall, » for the purpose of providing additional features while browsing the Site, or to ensure the Site’s security.

Other cookies transmit Data to Google, Facebook, and the Xandr platform for the purchase of advertising space. The cookies used collect in particular your IP address and information related to your navigation on the Site. These platforms use this Data to offer you advertisements on products and services adapted to your interests (example: advertising service offered by Google to third-party advertisers). This technology may « recognize » you on the different devices you use, so that ads may appear on other websites or mobile applications, and on any of your devices (computer, laptop, smartphone, tablet, etc.).

Cookies transmitting Data to Google are notably related to:

Youtube, which is a service used to publish videos on the Site. Some cookies support the « video » functionality and deleting them may prevent video playback.
Google Ads, which is a Google advertising platform. It is notably used to advertise the Site and Services.

To learn more about Google’s use of cookies, please consult the page https://policies.google.com/technologies/types.

The operator of « Virtual Hall » also uses the following advertising processes: Facebook, Facebook pixel, Facebook lead ads as well as Xandr for the purchase of programmatic display advertising.

This information is used by the operator of « Virtual Hall » and its Subcontractors and/or Partners to provide social media features and to analyze Site traffic.

6.7 Transfer of Personal Data to Partners

With your specific prior consent, the operator of « Virtual Hall » may transfer the following personal Data to Partners:

your last name;
your email address;
your address;
your phone number.

The above Data concerning you are transmitted to Partners for promotional and/or commercial purposes.

You have the right to object, at any time and without providing a reason, to the transfer of your personal Data to Partners of the operator of « Virtual Hall » for exclusively promotional or commercial purposes (the transfer of your Data for other purposes provided in this Privacy Policy being reserved). You may also request from the operator of « Virtual Hall » the updated list of Partners to whom has transmitted – or plans to transmit – personal Data concerning you.

The transfer of Data to a third party expressly mentioned in another article of this Policy, notably regarding cookies and communications to people registered on a mailing list, is exhaustively governed by the relevant article.

6.8 Other personal data collected

The operator of « Virtual Hall » may process any other information/personal Data that you voluntarily transmit via the Site or by email, notably in order to respond to your questions or requests.

The operator of « Virtual Hall » is not responsible for the improper processing of personal Data, possibly sensitive, transmitted that do not correspond to the information requested in the online forms, whether in bad faith or by mistake (e.g., indicating an illness in a form that does not contain any field about health status).

For any particular request requiring you to transmit to the operator of « Virtual Hall » sensitive personal Data other than those expressly requested through the online forms (e.g., disability requiring a wheelchair, in order to plan the seating accordingly), we strongly encourage you to contact the operator of « Virtual Hall » by telephone.

6.9 Other purposes of processing

In general, the operator of « Virtual Hall » has the right to process your personal Data for purposes other than those expressly mentioned in this Privacy Policy when the processing in question is necessary to safeguard an overriding private or public interest. This may notably be the case when processing is necessary for:

safeguarding or exercising the rights of the operator of « Virtual Hall, » for example in the event of a dispute or complaint, or to enforce the General Terms of Sale, the General Terms of Use of the Site, or any other contract;
protecting the operator of « Virtual Hall, » its infrastructure, or third parties from unlawful or malicious acts;
responding to a legal or regulatory obligation (obligation to testify in court, cooperate with an administrative authority, etc.).

7. Subcontractors

Your personal Data may be made accessible or transmitted to subcontractors (“Subcontractors”) commissioned by the operator of « Virtual Hall » to perform certain tasks related to its activities (payment service provider, concert hall operator, ticketing, printer, security company, technical, hosting, maintenance or IT development service provider, communication or product development advisors, legal advisors, lawyers, etc.).

When your personal Data are entrusted to a Subcontractor, the operator of « Virtual Hall » ensures that this Subcontractor offers sufficient guarantees in terms of confidentiality and protection of your personal Data. The operator of « Virtual Hall » notably ensures that its Subcontractors do not process your personal Data for their own purposes or for purposes other than those mentioned in this Privacy Policy.

The Site and the personal Data collected by the operator of « Virtual Hall » are hosted in Switzerland.

For online ticketing, the operator of « Virtual Hall » uses the services of SECUTIX SA, whose registered office is in Lausanne. When you create an account or purchase tickets, your Data is processed by SECUTIX SA (privacy policy of Secutix SA).

The use of other subcontractors expressly mentioned in another article of this Policy, notably concerning cookies and communications to people registered on a mailing list, is exhaustively governed by the relevant article.

You may request at any time from the operator of « Virtual Hall » the updated list of Subcontractors to whom we have entrusted personal Data concerning you.

8. Security

The operator of « Virtual Hall » undertakes to process personal Data adequately and takes all technical and organizational measures required by the applicable legislation to prevent undue access, disclosure, alteration, leakage or unauthorized destruction of such Data.

Security technologies and measures, rules and other procedures, firewalls, and password protection tools meeting industry standards are used to protect personal Data.

However, the User acknowledges that the use of the Internet is by definition not secure and involves certain risks for personal Data. It is the User’s responsibility to ensure that the computer they use is properly secured and protected against malicious software such as Trojan horses, computer viruses, and worms.

The User is aware that the absence of adequate security measures (including a secure configuration of the web browser and up-to-date antivirus software) increases the risk that the Data and passwords they use to protect access to their Data could be communicated to unauthorized third parties and/or that the data transmitted electronically may be intercepted.

In the event that personal Data have been unduly accessed by an unauthorized person or if there is reason to believe they have been, the operator of « Virtual Hall » undertakes to report it by email to the data subject.

9. Rights of data subjects

You have the right, at any time and without stating a reason, to:

request which Data concerning you are processed by the operator of « Virtual Hall »;
receive a copy of your personal Data;
request the correction of your personal Data;
revoke the consent given for a specific processing(s) (e.g. newsletter sending, transmission to a Partner, etc.);
request the erasure of all personal Data concerning you (subject to the Data that OSR has an overriding interest in retaining).

These steps are free, unless they require particular effort from the operator of « Virtual Hall ».

The operator of « Virtual Hall » responds promptly to these requests, in principle within 30 days of receipt.

10. Retention period

Data relating to the use of the Site (article 7.4.) are retained for one (1) year from the time of collection.

Unless the data subject requests deletion, other personal Data are stored on the servers of the operator of « Virtual Hall » for five (5) years from the end of the contractual relationship.

We draw your attention to the fact that the closure of your Account or the end of the operation of the Site does not affect the Data retention period. If you wish the operator of « Virtual Hall » to delete your personal Data (before automatic deletion within the timeframes mentioned above), it is your responsibility to send us a deletion request.

11. Applicable law and jurisdiction

This Privacy Policy, as well as any dispute directly or indirectly related to the processing, by the operator of « Virtual Hall, » of personal Data collected through the Site, are subject to Swiss law, excluding conflict of laws rules.

Any dispute related to the processing by the operator of « Virtual Hall » of personal Data collected through the Site falls under the exclusive jurisdiction of the ordinary courts of the Republic and Canton of Geneva, subject to appeal to the Federal Court.