As part of its activities, the operator of « Virtual Hall® (Cybel’Art SA) » processes personal data collected through its website (www.virtual-hall.com)
Your trust is important to us; this is why we take the protection of your personal data very seriously.
If you would like to know the personal data we collect and the purposes for which we use it, please read this privacy policy.
Glossary
Account: personalized access to the Site, optional for the user to create;
General Terms and Conditions of Sale: any contract or agreement, independent of this Privacy Policy, concerning the terms of sale or provision of goods or services by the operator of » Virtual Hall »;
Personal data or Data: all information that relates to an identified or identifiable person (art. 3 let. a de la Loi fédérale sur la protection des données ; LPD ; RS 235.1) ;
Sensitive personal data: the Personal data referred to in art. 3 let. c LPD, notably Data concerning religious, philosophical, political, trade union or cultural opinions or activities, health or social assistance measures (art. 3 let. c LPD) ;
Partners: the entities with which the operator of « Virtual Hall » has concluded a partnership in order to offer and/or promote goods and/or services;
Privacy Policy or Policy: this statement by the operator of » Virtual Hall « , published on the Site;
Services: all features and services provided via the site (consultation of information, online ticket purchases, subscription to mailing lists or prize draws, etc.);
Site: the website administered by Cybel’Art (www.virtual-hall.com);
You: any person whose Personal data, collected through the Site, are processed by the operator of « Virtual Hall ».
Purpose and scope of the Privacy Policy
This Privacy Policy is intended to inform you of the conditions under which the operator of « Virtual Hall » processes Personal data concerning you. This Policy also aims to inform you of your rights regarding the processing of such Personal data, as well as how to exercise these rights.
The Privacy Policy applies to the processing of Personal data collected when you use the Site.
The operator of « Virtual Hall » may suggest links to websites operated by third parties, in particular by publishing them on the Site. The operator of « Virtual Hall » has no control over websites operated by third parties and does not carry out any specific checks in this regard. Please note that this Privacy Policy does not apply when you use third-party websites, and any liability of the operator of « Virtual Hall » for having suggested a link to a website operated by a third party is expressly excluded to the fullest extent permitted by law.
Acceptance and modification of the Privacy Policy
By sending us Personal data via the Site or by e-mail, you agree to be bound by this Privacy Policy and authorize us to process your Personal data in accordance with it.
The operator of « Virtual Hall » reserves the right to modify the Privacy Policy at its sole discretion and at any time. If applicable, the amended privacy policy will be published on the Site with an updated publication date. The operator of « Virtual Hall » advises you to regularly consult the Privacy Policy on the Site in order to take note of the version in force. If a change materially affects your rights, your consent will be required. In case of disagreement, you must refrain from using the Site and the Services.
Data controller
The person legally responsible for processing (or “data controller”; within the meaning of Art. 3, let. i, FADP) is the one who decides on the purpose and content of a file containing Personal Data.
The controller is the operator of « Virtual Hall ».
Any question or request relating to the processing of your Personal Data, in particular concerning the exercise of your rights, may be addressed to the operator of « Virtual Hall » at the following email address: contact@vitual-hall.com
Data protection principles
The processing of your Personal Data by the operator of « Virtual Hall » is subject to the Federal Act on Data Protection of 19 June 1992 (SR 235.1; FADP).
The operator of « Virtual Hall » is aware of the trust you place in them by providing Personal Data about you. To protect your privacy, the operator of « Virtual Hall » processes your Personal Data only for the purposes mentioned in this Privacy Policy and implements technical and organizational measures to ensure the confidentiality and security of your Personal Data.
Categories of data and purposes of processing
Identification and contact data
The operator of » Virtual Hall » may invite you to provide identification information, particularly when you create an Account or fill out a form for other purposes (registration for an event, a mailing list, a prize draw, etc.). The identification information that the operator of » Virtual Hall » may ask you to provide is as follows:
Email address*
Password*
Title* (Ms/Mr)
Last name*
First name*
Date of birth
Correspondence language* (French, English, German)
Postal address*
Telephone number*
Mobile number*
Copy of an identity document
Items marked with an asterisk are required to create an Account. Presentation of an identity document at the entrance to a concert is required only to justify eligibility for a reduced rate (- 28 years, AVS, unemployed, AI).
The management interface of your Account allows you to view, update, or correct your Personal Data, or delete your Account at any time. It is your responsibility to provide the operator of « Virtual Hall » with up-to-date and error-free information.
Identification Data are processed in connection with the services provided to you by the operator of « Virtual Hall », in particular to:
process your orders and provide the agreed services (purchase or reservation of tickets, invoicing, issuance of personalized tickets, event management, after-sales service, complaints, etc.);
verify the conditions for granting discounts;
transfer a subscription from a deceased member to a relative;
comply with legal or regulatory obligations;
add you to concert waiting lists;
add you to mailing lists, with your consent;
send thank-you letters to donors;
issue tax certificates for donors;
contact you or send you information for any other reason that the operator of » Virtual Hall » deems useful.
Mailing lists and personal interests
The operator of « Virtual Hall » may offer you to subscribe to mailing lists. By subscribing to a mailing list, you authorize the operator of » Virtual Hall » to send you communications related to its activities and/or those of its partners. The operator of » Virtual Hall » may invite you to indicate your interests, particularly your musical interests, in order to send you communications aligned with them (piano, violin/strings, voice/opera, chamber music, major symphonic repertoire, contemporary music, etc.).
The operator of « Virtual Hall » may process Data relating to your personal interests for the following purposes:
/ send you informational and/or promotional communications related to the activities of the operator of » Virtual Hall » and its partners (including: event calendar, on-sale alerts, new features, exclusives, etc.);
/ aggregate them for statistical purposes, in particular to improve its offering. You can unsubscribe from a mailing list at any time by clicking the link, provided for this purpose, contained in the emails sent by the operator of » Virtual Hall » (“unsubscribe”).
If you have created an Account, you can also unsubscribe from the management interface of that Account.
Unsubscribing from one or more mailing lists does not affect emails that the operator of « Virtual Hall » may legitimately send you for other purposes, for example to allow you to reset your password or to confirm an order or a payment made on the Site.
Their network and our data are secured in accordance with industry-standard practices, including HTTPS/TLS encryption for all website and mobile app transmissions, hardware and software firewalls protecting our servers, and physical data center security.
Data relating to the ordering of services
When you purchase or order, via the Site, concert tickets or other services offered via the Site, the operator of « Virtual Hall » may process, in particular, the following information:
/ type of tickets ordered (seats chosen and other preferences);
/ prices of tickets and orders;
/ special requests (e.g., disability requiring a wheelchair, in order to plan seating accordingly);
/ other options relating to the seats ordered;
/ Useful information relating to other services offered by the operator of « Virtual Hall ».
The operator of « Virtual Hall » processes data relating to your orders in order to provide you with the corresponding services, in particular to:
/ process your orders and provide the agreed services (purchase or reservation of tickets, invoicing, issuance of named tickets, event management, after-sales service, complaints, etc.);
fulfill legal or regulatory obligations;
contact you or send you information for any other reason that the operator of » Virtual Hall » deems useful (cancellation or change of date of a concert, for example).
6.4 Payment for services
When you order and pay for concert tickets or other services offered by the operator of « Virtual Hall » via the Site, you enter your Payment Data directly with the payment service provider, which is responsible for collecting the payment on behalf of the operator of » Virtual Hall « .
In all cases, the operator of « Virtual Hall » neither holds nor retains any Payment Data (such as, for example, the credit card number).
6.5 Data relating to use of the Site
When you use the Site, the operator of « Virtual Hall » may collect the following personal Data:
/ your IP address;
/ the type of device you use;
/ your operating system and its version;
/ the browser used;
/ the type of platform;
/ the date and time of Account logins;
/ the location of Account login;
/ whether Account login succeeded or failed.
These Data are processed by the operator of » Virtual Hall » for the following purposes:
/ continue improving the Site and the Services, in particular based on how users use them;
/ ensure the security of the Site;
/ detect possible fraud or malicious acts;
/ improve the technical operation of the Site.
Cookies and advertising methods
When you use the Site, and depending on the settings chosen, certain information stored in the form of temporary cookies (which expire as soon as you close your browser) or persistent cookies (which remain on your hard drive after you log out) may be collected by the operator of « Virtual Hall » and/or by third parties. This may include, in particular, your IP address, the type of browser used, inbound and outbound pages, the type of operating system used, the dates and times of visits to the Site, etc.
When you browse the Site for the first time, a banner at the bottom of the page informs you of the purposes of cookies and allows you to configure them. In addition, you can change the cookie settings at any time by clicking on the “Manage your cookies” link. You can accept or refuse all cookies, or make a customized choice according to your preferences, it being specified that refusing certain cookies may, for technical reasons, deprive you of some of the features offered by the Site.
Certain cookies transmit Data to the operator of » Virtual Hall « , for the purpose of offering you additional features when you browse the Site, or to ensure the security of the Site.
Other cookies transmit Data to Google, Facebook and the Xandr platform for the purchase of advertising space. The cookies used notably collect your IP address and information relating to your browsing on the Site. These platforms use this Data to show you advertisements for products and services tailored to your interests (for example: the advertising management service offered by Google to third-party advertisers). This technology can “recognize” you on the different devices you use, so that ads may appear on other websites or mobile applications, on any of your devices (computer, laptop, smartphone, tablet, etc.).
The cookies that transmit Data to Google are notably linked to:
Youtube, which is a service used to publish videos on the Site. Certain cookies support the “video” functionality and deleting them may prevent videos from being viewed.
Google Ads, which is an advertising platform from Google. It is notably used to advertise the Site and the Services.
For more information on the use of Google cookies, please consult the page https://policies.google.com/technologies/types.
The operator of « Virtual Hall » also uses the following advertising processes: Facebook, Facebook pixel, Facebook lead ads as well as Xandr for the purchase of programmatic display advertising.
This information is used by the operator of » Virtual Hall « and its Sub-processors and/or Partners to provide social media features and to analyze traffic on the Site.
Transfer of personal Data to Partners
With your specific prior consent, the operator of » Virtual Hall « may transmit the following personal Data to Partners:
/ your name;
/ your email address;
/ your address;
/ your phone number.
/ The above-mentioned Data about you are transmitted to Partners for promotional and/or commercial purposes.
You have the right to object, at any time and without stating a reason, to the transfer of your personal Data to Partners of the operator of « Virtual Hall » for exclusively promotional or commercial purposes (the transfer of your Data for other purposes provided for in this Privacy Policy being reserved). You may also request from the operator of « Virtual Hall » the updated list of Partners to whom we have transmitted – or plan to transmit – personal Data concerning you.
The transfer of Data to a third party expressly mentioned in another article of this Policy, in particular with regard to cookies and communications to persons registered on a mailing list, is comprehensively governed by the article in question.
Other personal Data collected
The operator of « Virtual Hall » may process any other information/personal data that you voluntarily transmit to it via the Site or by email, in particular in order to be able to respond to your questions or requests.
The operator of « Virtual Hall » is not responsible for the improper processing of personal Data, possibly sensitive, transmitted that do not correspond to the information requested in the online forms, whether in bad faith or by mistake (e.g. indicating an illness in a form that contains no field on health status).
For any specific request that requires transmitting to the operator of » Virtual Hall » sensitive Personal Data other than those expressly requested via the online forms (e.g., a disability requiring a wheelchair, in order to plan seating accordingly), we strongly encourage you to contact the operator of » Virtual Hall » by telephone.
Other purposes of processing
In general, the operator of » Virtual Hall » has the right to process your Personal Data for purposes other than those expressly mentioned in this Privacy Policy when the processing in question is necessary to safeguard an overriding private or public interest. This may in particular be the case where processing is necessary to:
the safeguarding or exercise of the rights of the operator of » Virtual Hall « , for example in the event of a dispute or claim, or to enforce the General Terms and Conditions of Sale, the General Terms and Conditions of Use of the Site or any other contract;
the protection of the operator of » Virtual Hall « , its infrastructure, or third parties against unlawful or malicious acts;
comply with a legal or regulatory obligation (obligation to testify in court, cooperate with an administrative authority, etc.).
Subcontractors
Your Personal Data may be made accessible or transmitted to subcontractors (“Subcontractors”) tasked by the operator of » Virtual Hall » with carrying out certain tasks related to its activities (payment service provider, concert hall operator, ticketing, printer, security company, provider of technical, hosting, maintenance or IT development services, communications or product development consultants, legal advisors, lawyers, etc.).
When your Personal Data are entrusted to a subcontractor, the operator of « Virtual Hall » ensures that this subcontractor offers sufficient guarantees in terms of confidentiality and protection of your Personal Data. The operator of « Virtual Hall » notably ensures that its subcontractors do not process your Personal Data for their own purposes or for purposes other than those referred to in this Privacy Policy.
The Site and the Personal Data collected by the operator of « Virtual Hall » are hosted in Switzerland.
For online ticketing, the operator of « Virtual Hall » uses the services of SECUTIX SA, whose registered office is in Lausanne. When you create an account or purchase tickets, your Data are processed by SECUTIX SA (Secutix SA privacy policy).
The use of other subcontractors expressly mentioned in another article of this Policy, in particular with regard to cookies and communications to persons subscribed to a mailing list, is exhaustively governed by the article in question.
You may, at any time, request from the operator of « Virtual Hall » the updated list of subcontractors to whom we have entrusted personal data concerning you.
Security
The operator of « Virtual Hall » undertakes to process Personal Data appropriately and takes all technical and organizational measures required by applicable legislation to prevent undue access, disclosure, alteration, leakage, or unauthorized destruction of such Data.
Security technologies and measures, rules and other procedures, firewalls, as well as password protection means in line with industry standards are used to protect Personal Data.
The User nevertheless acknowledges that the use of the Internet is by definition not secure and entails certain risks for Personal Data. It is the User’s responsibility to ensure that the computer used is properly secured and protected against malicious software such as Trojans, computer viruses, and worms.
The User is aware that the absence of adequate security measures (including a secure configuration of the web browser and up-to-date anti-virus software) results in an increased risk that the Data and passwords he/she uses to protect access to his/her Data may be disclosed to unauthorized third parties and/or that data transmitted electronically may be intercepted.
In the event that Personal Data has been improperly accessed by an unauthorized person or there are reasons to believe that it has been, the operator of » Virtual Hall » undertakes to notify the data subject by e-mail.
Rights of data subjects
You have the right, at any time and without stating reasons, to:
/ request which Data concerning you are processed by the operator of » Virtual Hall » ;
/ receive a copy of your Personal Data ;
/ request the rectification of your Personal Data ;
/ withdraw the consent given for particular processing(s) (e.g. sending of the newsletter, transfer to a Partner, etc.) ;
/ request the erasure of all Personal Data concerning you (subject to the Data that OSR has an overriding interest in retaining).
These steps are free of charge, unless they require particular effort on the part of the operator of » Virtual Hall « .
The operator of » Virtual Hall » responds promptly to such requests, in principle within 30 days of receipt.
Retention period
Data relating to use of the Site are retained for one (1) year from the date of collection.
Unless the data subject requests deletion, other Personal Data are stored on the servers of the operator of « Virtual Hall » for five (5) years from the end of the contractual relationship.
We draw your attention to the fact that the closure of your Account or the end of operation of the Site does not affect the retention period of the Data. If you wish the operator of » Virtual Hall » to delete your Personal Data (before automatic deletion within the time limits set out above), it is your responsibility to send us a deletion request.
Applicable law and place of jurisdiction
This Privacy Policy, as well as any dispute directly or indirectly related to the processing, by the operator of « Virtual Hall », of Personal Data collected through the Site, are subject to Swiss law, to the exclusion of the rules on conflict of laws.
Any dispute related to the processing by the operator of « Virtual Hall » of Personal Data collected through the Site falls under the exclusive jurisdiction of the ordinary courts of the République et canton de Genève, with an appeal to the Tribunal fédéral being reserved.
