Get started with Virtual Hall®

Example in the player

Playback does not start automatically. Select “Start the experience” when you are ready. Then use Play/Pause, the volume control and the 10-second back and forward buttons.

• The Space bar starts or pauses playback.
• Left and Right Arrow move playback by 10 seconds.

Example in the player

To find the right balance between sharpness and smooth playback, start with “Auto (network)” when it is available. Open the player settings, then the “Available quality” section.

Auto (network) — the option to try first

When adaptive playback is active, the player adjusts quality based on the connection. The image may be less sharp at first, then change during playback. This adaptation is not available for every stream or device.

Original — the source stream

Plays the source stream intended for this view. This is not automatic mode, and it may not provide the smoothest playback on your device. It may require more resources than some lower resolutions.

Fixed resolution — your trade-off

When a list of resolutions is available, a higher value provides more detail but places greater demands on the connection and device. A lower value makes the stream lighter, at the cost of a less detailed image.

What do the numbers mean?

Example: “2048 × 1024 · 1024p · 6.3 Mb/s”. The dimensions describe the complete panoramic image; “1024p” indicates its height. “6.3 Mb/s” is the stream’s indicative bitrate, not a measurement of your connection: allow some headroom. In 360°, you see only part of the panorama at a time; these figures do not guarantee the same sharpness as a conventional video of comparable resolution.

• The image is blurry, but time is moving forward? It is not frozen. With Auto active, sharpness can change; a higher resolution may help if the connection and device can handle it.
• Playback pauses or stutters? Try Auto, or lower the resolution when a choice is available. Close other resource-intensive tabs and use an up-to-date browser.
• Changing quality may require a brief preparation time. If the issue persists, it may also be caused by the browser, device, or stream: the connection is not the only possible cause.

Options vary depending on the view, browser, and device. On some iPhones and iPads, the player uses a progressive stream: do not expect an automatic increase in quality on this playback path.

“Remember my progress on this device” is a separate option: when enabled, it stores the view, playback position, and viewing direction locally. It does not improve image quality and does not sync your progress across devices.

Example in the player

Choose a seat from the cards or the “Viewpoints” button. Each viewpoint prepares a different stream. The previous view may keep playing while it is prepared. Wait for the new view; if an error message appears, try again or choose another viewpoint. POV means “point of view”: the number on the button shows how many camera views are available.

• A viewpoint change may need some preparation time.
• Keys 1–9 and 0 let you choose a viewpoint.

Example in the player

Drag with a mouse or finger inside the image to explore the 360° scene. Gyroscope control is optional and works only on compatible devices and browsers. Safari may ask for permission to track motion.

• You can always explore by dragging the image.
• Allow motion only if you want to use this feature.

Example in the player

Select “Enlarge” for a more immersive view. On a phone, turn the device to landscape. If rotating does not change the display, turn off rotation lock if needed. Use “Exit” or Escape to close the enlarged display.

• Some options can be shown or hidden by the native control when it is available.
• Escape can also close a panel or leave the enlarged display.

Example in the player

Work markers appear only when they are included. Choosing a chapter on the progress bar and the camera number refer to different things: a camera number is not a movement number. Current audio is high-fidelity stereo. Modes labelled “coming soon” are not available yet. The PICO/Meta VR app works differently from the web player.

• Use available markers to find your place in the work.
• See the VR app for its own controls.